Job Overview The Senior Account Service Delivery Manager (ASDM) serves as the primary Vendor Account Executive and Delivery Head for a strategic banking client. This leadership role owns the end-to-end delivery of both Software Development and IT Operations teams. The role manages a complex, layered structure where both development and operations streams have their own dedicated Team Leads and Managers. Delivery utilizes a hybrid model balancing Onshore/Offshore resource optimization with Agile/Waterfall delivery frameworks.

Desired Candidate Profile

• Experience & Education
• Education : Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
• Experience : 15+ years of IT delivery experience, with 5+ years leading multi-million dollar vendor accounts inside a retail or corporate commercial banking environment.
• Leadership Scope : Proven track record of managing a team-of-teams structure (managing through subordinate managers) across multi-country (onshore/offshore) setups.
• Frameworks & Certifications (Highly Preferred)
• Service Management : ITIL v4 (Managing Professional level).
• Project Management : PMP (Waterfall methodologies) and PMI-ACP or SAFe (Agile scaling frameworks).
• Technical & Soft Skills
• Banking Domain : Broad comprehension of core banking components, payment rails, clearing houses, and security standards (OWASP, data encryption).
• Vendor Expertise : Strong contract interpretation skills, negotiation abilities, and commercial awareness.
• Communication : Masterful communication skills to seamlessly translate deep technical issues into plain business risks for bank directors.