About John Crane and the Field Service Engineer Role

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. We are seeking a Field Service Engineer to join our team in Yanbu, Al Madinah. This full-time role requires 2-5 years of relevant experience and focuses on delivering expert technical support and service to our clients.

Role Summary and Impact

The Field Service Engineer will be responsible for providing prompt technical support and exceptional service to clients, primarily focusing on mechanical seals and rotating equipment. This position requires a proactive approach to problem-solving and a commitment to maintaining John Crane’s standards of excellence in the field, ensuring efficient and sustainable operations for our customers.

Primary Responsibilities

• Conduct regular customer site visits for the installation and troubleshooting of mechanical seals and associated equipment.
• Produce comprehensive seal observation reports, including detailed analysis and recommendations.
• Perform on-site and in-workshop repairs with precision.
• Assist end users during shutdowns and project commissioning.
• Support and maintain refurbishment contracts.
• Conduct measurements and site surveys while coordinating installations.
• Collaborate effectively with stakeholders, local teams, and agents.
• Participate in technical reviews to ensure optimal performance of products and services.
• Maintain and increase the company's market presence with key end users, identifying new opportunities within the assigned territory.
• Establish and nurture strong relationships with end users.
• Discuss and resolve complex equipment issues and support project requirements for customers.

Candidate Qualifications

• 2-5 years of experience in a relevant field.
• Strong expertise in mechanical seals and rotating equipment.
• Proven ability to perform effectively in proactive, multinational, and multicultural environments.
• Strong technical knowledge of John Crane’s product portfolio, or demonstrated ability to rapidly acquire deep product understanding.

About John Crane

John Crane is a global leader in providing mission-critical flow control solutions that enable efficient and sustainable operations for energy and process industries. Our product portfolio includes mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. With a global network of over 200 sites in more than 50 countries and a workforce exceeding 6,000 employees, we partner with customers to enhance operational safety, reduce downtime, improve efficiency, and meet environmental standards.

Join Our Team

John Crane offers an opportunity to contribute to a global leader in flow control solutions. We invite qualified candidates to apply and become part of a team dedicated to engineering operational excellence.