Company Overview

Kayan Marketing Agency is a growing marketing firm based in Riyadh, Saudi Arabia. The agency serves a diverse range of clients across various sectors, focusing on delivering creative, data-driven marketing solutions to strengthen brand presence and engage target audiences. Team members collaborate closely to provide tailored campaigns and measurable results for local and regional markets, operating in an environment that emphasizes professionalism, client satisfaction, and continuous improvement.

The Role: Customer Support Executive

Kayan Marketing Agency is seeking a dedicated Customer Support Executive to join its team in Riyadh. This full-time, on-site position is crucial for ensuring client satisfaction by providing timely and accurate resolution to inquiries related to marketing services and campaigns.

Key Responsibilities

• Handle service requests and provide both technical and non-technical assistance to customers.
• Document all customer interactions accurately within support systems.
• Follow up with clients to ensure complete satisfaction with resolutions.
• Coordinate effectively with internal teams to resolve client concerns and issues.
• Maintain established service standards and protocols.
• Escalate complex or unresolved issues to appropriate internal departments when necessary.
• Monitor support metrics and identify recurring issues to inform process improvements.
• Suggest improvements to enhance the overall customer experience and service delivery.

Required Experience

Candidates for this position should possess 5 to 10 years of experience in a customer support or client service role. Experience within the marketing or agency sector is preferred, demonstrating a strong understanding of client relationship management and issue resolution.

Work Environment and Location

This is an on-site, full-time role located in Riyadh, Saudi Arabia. The agency fosters a collaborative work environment focused on professionalism, client satisfaction, and continuous improvement in marketing practices.

Application Process

Interested candidates are encouraged to submit their application for consideration.