About T&S (Tools & Solutions)

T&S (Tools & Solutions) is a B2B service provider operating across the GCC region. The company specializes in delivering end-to-end corporate business and digital solutions. T&S serves a diverse client base, including numerous Saudi government entities, as well as leading Saudi and foreign corporations.

The Role: User Experience Lead

T&S is seeking a User Experience Lead for a full-time, outsourcing opportunity based in Riyadh, Saudi Arabia. This role requires 5-10 years of experience and involves leading the design and optimization of customer journeys across various touchpoints, contributing to the company's success in delivering comprehensive solutions.

Key Responsibilities

• Lead the design and optimization of end-to-end customer journeys across digital and physical touchpoints.
• Develop customer experience strategies aligned with business objectives and organizational goals.
• Create service blueprints, customer journey maps, personas, and experience frameworks.
• Conduct user research, stakeholder interviews, workshops, and usability testing to identify customer needs and pain points.
• Translate customer insights into actionable service concepts and experience improvements.
• Collaborate with Product, Business, Technology, Marketing, Operations, and Design teams to deliver seamless user experiences.
• Define and maintain UX standards, design principles, and best practices across projects.
• Lead experience design workshops and facilitate design thinking sessions.
• Monitor and analyze customer feedback, behavioral data, and UX metrics to drive continuous improvement.
• Present UX strategies and recommendations to senior leadership and stakeholders.
• Ensure consistency across all customer touchpoints while balancing user needs and business objectives.
• Stay up to date with emerging UX, CX, and service design trends and methodologies.

Company Service Offerings

T&S provides comprehensive corporate, HR, and digital solutions, which include:

• Corporate Solutions: Business incorporation and regional headquarters relocation to Saudi Arabia; real estate and office space solutions management; end-to-end business process outsourcing; taxation and VAT solutions, and financial services.
• HR Solutions: HR assessment and HR consultancy services; the “Training & Learning Academy” and human capital capacity building solutions; expert and management staffing and contracting, along with end-to-end people solutions.
• Digital Solutions: SAP implementation, operations, and licensing; Big Data governance, consulting, management, and operations; Industrial IoT (IIOT), Digital Twins, and generative artificial intelligence; software development, operations, and licensing.

Qualifications and Experience

Candidates for this position should possess 5-10 years of relevant experience. Preferred qualifications include:

• A Master's degree in a related field is considered a plus.
• Experience working on large-scale digital transformation initiatives.
• UX, CX, or Service Design certifications are preferred.
• Experience in enterprise, government, or consulting environments is an advantage.

Application Process

Further details regarding the application process will be provided upon inquiry. The salary for this position is not disclosed.