About Jazeera Paints

Jazeera Paints is seeking a Showroom Sales Representative to join its team in Riyadh. This is a full-time position focused on delivering exceptional customer service and achieving sales objectives within a dynamic retail environment.

The Role of Showroom Sales Representative

The Showroom Sales Representative is responsible for providing excellent customer service, meeting customer needs, and ensuring a high level of service both before and after sales. This role involves managing the customer journey from initial showroom entry to securing orders and facilitating the delivery of goods, while also maintaining showroom standards and contributing to sales targets.

Customer Engagement and Sales

• Provide a professional reception to customers within the showrooms and maintain a high standard of service.
• Meet customer needs, facilitate product delivery, and offer comprehensive customer service pre- and post-sale.
• Guide customers through the showroom, introduce them to company products, and secure their orders.
• Calculate required product quantities and assist customers with color and product coordination according to their specific needs.
• Facilitate the invoicing process and ensure the proper delivery of goods to customers.
• Achieve sales targets as outlined in the sales plan.
• Handle all customer complaints professionally and escalate them to the direct manager as required.
• Accept online customer requests and update the E-commerce platform, considering required items and stock levels.

Showroom Operations and Inventory

• Coordinate effectively with all showroom staff, including assistants, workers, and drivers.
• Maintain the showroom in an organized and clean state at all times.
• Ensure all marketing tools, such as brochures and catalogues, are readily available for customer use.
• Secure adequate stock levels for all items, particularly fast-moving products, to ensure continuous customer service.
• Apply the first-in, first-out (FIFO) policy when ordering from warehouses to prevent dead stock.
• Report all missing products in the main store to the direct manager.
• Ensure goods in warehouses are arranged according to policy and procedure guidelines for accurate stock management and periodic inventory checks.
• Cooperate with other branches to facilitate the resale of slow-moving items.

Reporting and Compliance

• Commit to achieving management goals and implementing required Key Performance Indicators (KPIs).
• Submit financial reports to the region accountant when necessary.
• Adhere to the daily deposit of all sales cash amounts into the company’s account.
• Provide the direct manager with regular reports concerning competitors' activities and promotions.
• Implement all company policies and instructions.
• Submit periodic reports detailing achievements, identified problems, and failures to the direct manager.
• Execute all job-related activities using safe and environmentally sound methods.

General Expectations

The Showroom Sales Representative is expected to maintain order within the showroom and contribute helpful ideas and suggestions to develop the sales process and enhance value. This role also involves performing any other duties assigned by the direct supervisor or manager to support overall showroom operations and company objectives.