Our client is a leading global professional services organisation with a strong reputation for delivering technology-enabled solutions to complex business challenges.
Its consulting teams work with major organisations across a range of industries, combining technical expertise, sector knowledge and strategic insight to create meaningful client outcomes.
As part of continued growth, the organisation is seeking a Microsoft Dynamics CRM Manager to join its Customer and Marketing consulting practice.
In this role, you will work with clients to understand their business challenges, design effective CRM solutions and support the successful delivery of Microsoft Dynamics CRM implementations. You will collaborate with experienced technology and consulting professionals while contributing to a high-performing, inclusive and forward-thinking environment.
Key responsibilities Analyse client requirements, business issues and operational needs. Design, configure and customise Microsoft Dynamics CRM solutions. Contribute to the delivery of CRM implementation and transformation projects. Present research, analysis, recommendations and proposed solutions to clients. Manage defined workstreams or components of client engagements. Prepare project plans, priorities, status updates and regular reports. Work collaboratively with colleagues, clients and stakeholders to achieve project objectives. Mentor and support junior consultants in their technical and professional development. Identify opportunities to improve processes, solutions and client outcomes.
Requirements Bachelor’s or postgraduate degree in technology, business, computer science or a related discipline. At least 7 years of experience delivering Microsoft Dynamics CRM implementations. At least 7 years of experience configuring and customising Microsoft Dynamics CRM. Strong understanding of CRM platforms, business processes and client requirements. Excellent communication, presentation and stakeholder-management skills. Ability to develop ideas, conceptualise solutions and communicate recommendations clearly. Strong interpersonal skills and a collaborative approach to client service. Experience with . NET development is advantageous. Experience with client-side programming, including Dynamic HTML, is advantageous. Strong understanding of relational database concepts and Microsoft SQL is advantageous. Relevant Microsoft certifications or professional qualifications are desirable.