About Mirai

Mirai is seeking a Senior IT Support Specialist to join our team in Riyadh, Riyadh Province. This full-time role involves taking ownership of the company's IT operations and endpoint management environment, playing a key part in scaling and improving our core IT infrastructure.

Role Overview

The Senior IT Support Specialist will be instrumental in managing, improving, and scaling device management, collaboration tools, and overall IT infrastructure. The ideal candidate possesses strong hands-on experience, thrives in dynamic environments, and is comfortable owning systems end-to-end, ensuring they are secure, up to date, and aligned with IT best practices.

Key Responsibilities

• Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies.
• Manage and optimize Slack administration, covering workspace configuration, integrations, permissions, and user management.
• Provide support and troubleshoot network-related issues, utilizing an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP).
• Roll out, manage, and maintain an endpoint management / RMM solution (*, Ninja, Jamf, or similar).
• Oversee patch management, OS updates, and software deployments across company devices.
• Lead or support the implementation of a scalable endpoint management strategy for laptops and other endpoints.
• Ensure systems are secure, up to date, and aligned with IT best practices.
• Provide escalation-level support and guidance for complex IT issues.
• Document processes, configurations, and standards to improve operational efficiency.

Qualifications and Experience

• 3–5 years of hands-on IT experience, ideally within a growing or dynamic environment.
• Strong experience administering Google Workspace.
• Strong experience administering Slack.
• Working or intermediate knowledge of networking fundamentals.
• Proven experience rolling out or managing an RMM or endpoint management solution (*, Ninja, Jamf, Intune, or similar).
• Experience managing patching, updates, and device compliance across multiple machines.
• Prior experience working at a Managed Service Provider (MSP) is highly preferred.
• Experience supporting both macOS and Windows environments is a plus.
• Familiarity with security best practices for endpoint and identity management is beneficial.
• Experience supporting remote or hybrid teams is an advantage.

Candidate Profile

• A self-starter capable of taking ownership and driving IT initiatives forward.
• Comfortable working independently while also collaborating effectively with cross-functional teams.
• A problem-solver who can balance technical depth with practical solutions.

Application Process

Interested candidates are encouraged to apply.