We are seeking a Product Manager with a strong Salesforce background to join our client's dynamic team, responsible for driving key initiatives and enhancements in their product offerings.
Key Responsibilities Transform merchant and menu systems to enhance discoverability, customer reach, and sustainable sales growth. Strengthen the platform's role by developing e-commerce capabilities, ticketing services, events, and auctions. Develop and implement a product roadmap that aligns with the company’s strategic goals, integrating Salesforce solutions effectively. Collaborate with external partners to support ticketing and shipping services, enhancing Salesforce integration. Oversee the redesign of the application to improve usability and customer experience, ensuring compatibility with Salesforce functionalities. Gather, analyze, and document business requirements through Business Requirement Documents (BRDs) and user stories. Partner with designers to shape user experience (UX) flows and wireframes, ensuring a user-centric approach. Conduct external meetings with partners and engage stakeholders to validate business requirements. Perform market analysis and benchmarking for insights into competitors and internal processes, utilizing Salesforce data capabilities. Conduct testing with stakeholders to guarantee a seamless user experience, particularly focusing on Salesforce features. Analyze business needs to implement systems that enhance customer retention and engagement, leveraging Salesforce tools.
Qualifications Minimum of 3-5 years in Product Management with a proven track record of successful product launches. Strong proficiency in Salesforce platforms and tools, with certification preferred. Expertise in Product Analytics and using data-driven insights to inform decision-making. Familiarity with product management tools such as JIRA. Excellent problem-solving and planning abilities with a focus on enhancing customer experience. Robust understanding of competitive analysis and market benchmarking techniques. Exceptional communication skills and the ability to collaborate effectively with cross-functional teams.