The Hero Development Program HDP is a 24 month graduate development journey designed for ambitious Saudi graduates who are ready to learn, grow, and make a meaningful impact from day one. The program provides broad exposure across Technology, Operations, Sales, and Quick Commerce through hands-on assignments, structured learning, mentorship, and potential international exposure. Participants will build strong business foundations, broaden their perspectives, and develop a well-rounded understanding of the organization. Applicants will undergo a multi-stage assessment process designed to identify high-potential talent with the capabilities and ambition to grow into future leadership and specialist roles. Applicants will undergo a multi-stage assessment process designed to identify high-potential talent with the capabilities and ambition to grow into future leadership and specialist roles.

Program Objectives

• Build strong business and operational acumen
• Develop analytical, problem-solving, and decision-making capabilities.
• Gain cross-functional exposure and end-to-end business understanding
• Prepare graduates for specialized career paths and future leadership opportunities

Operations Excellence & Logistics Track #1

Track Overview: The Operations Excellence & Logistics Track is designed for graduates who are passionate about creating exceptional customer experiences and building scalable operations. Heros will gain practical exposure to logistics, fleet management, customer service, vendor operations, technology, and automation. They will contribute to initiatives that improve operational efficiency, service quality, and the overall customer and delivery experience across Saudi Arabia.

Learning Objective: Develop system thinking, scale operational and logistics processes across the kingdom, and invent solutions to enhance customer catalog and delivery experience.

Key Responsibilities

• Support initiatives to optimize processes across logistics, fleet management, customer service and vendor operations
• Support innovation and continuously improvement via automation and technology adoption scaling operations year-over-year
• Analyse root causes of customer issues, communicate proactively.
• Use analytics to identify trends, predict scenarios.
• Collaborate with dispatching and algorithm teams to enhance order assignment logic and improve on-time delivery rates
• Monitor and improve order stacking efficiency without compromising delivery SLAs
• Track customer experience metrics tied to logistics performance, identifying drivers of user dissatisfaction
• Collaborate with vendors and internal stakeholders to ensure a seamless operations experience

Core Skills

• Proficiency in Google Sheets and Slides
• Strong analytical and problem solving skills
• High learning agility and adaptability to different functions
• Strong communication and stakeholder management skills
• Ability to work in fast-paced and evolving environments

Behavioral Competencies

• Ownership and accountability mindset
• Strong collaboration and teamwork orientation
• Curiosity and continuous-improvement mindset
• Resilience and ability to navigate ambiguity

Commercial Development & Business Growth Track #2

Track Overview: The Commercial Development & Business Growth Track is designed to develop commercially minded graduates who can contribute to business growth, market expansion, and stronger customer and partner outcomes. Heros will gain practical exposure across sales, commercial strategy, marketing, CRM, product, and data analytics. They will use market intelligence and data-driven insights to identify growth opportunities, improve commercial performance, and enhance customer acquisition and retention.

Learning Objective: Develop a strategic commercial mindset and the ability to use data-driven insights to optimize sales performance, support sustainable growth, strengthen platform integrity, and contribute to business expansion.

Key Responsibilities

• Support sales teams with reporting, pipeline tracking, and performance analysis
• Assist in developing sales tools, playbooks, and training materials
• Analyze customer data to identify trends and opportunities driving growth and unit economics
• Contribute to developing processes to enhance marketing and CRM channels, optimizing spend and long term value
• Analyze business performance metrics and generate actionable insights
• Participate on conducting market benchmark research and competitor analysis
• Identify growth opportunities and efficiency improvements across commercial deals and contracts

Core Skills

• Proficiency in Google Sheets and Slides
• Strong analytical and problem solving skills
• High learning agility and adaptability to different functions
• Strong communication and stakeholder management skills
• Ability to work in fast-paced and evolving environments

Behavioral Competencies

• Ownership and accountability mindset
• Strong collaboration and teamwork orientation
• Curiosity and continuous improvement mindset
• Resilience and ability to handle ambiguity

Desired Candidate Profile

Requirements Track #1

• Bachelor s Degree of Engineering or Supply Chain or MIS or a related discipline (Class of 2024 onwards )
• Minimum GPA of 3.0 out of 4.0 or 3.75 out of 5.0.
• Minimum IELTS score of 6.0.

Requirements Track #2

• Bachelor s degree in Business Administration or Marketing or Management Information Systems (MIS) or a related discipline. (Class of 2024 onwards )
• Minimum GPA of 3.0 out of 4.0 or 3.75 out of 5.0.
• Minimum IELTS score of 6.0.