Role Overview

Nahdi Medical Company is seeking a Customer Service Center Queries Clerk to join its team in Jeddah, Mecca. This role represents the first point of contact for customers, with the incumbent responsible for providing guidance and basic information, responding to inquiries, and handling initial requests. This is primarily done via telephone or electronic communications within a customer service center environment, to ensure a smooth and efficient service experience.

Responsibilities

• Answer basic customer questions and inquiries, and advise them on the facility’s products, services, policies, and other related topics.
• Process customers’ basic requests and requirements, such as sending messages or forms or other documents, alongside handling financial transactions.
• Resolve basic customer complaints and refer more complex issues to the complaints officer or any relevant staff member.
• Record inquiries and complaints received, and report the determined resolutions.

Required Qualifications and Experience

This role requires practical experience ranging from 0 to 1 year in customer service or in a role involving direct interaction with customer inquiries. It is preferred that the candidate has a basic understanding of how customer service centers operate and the ability to use various communication systems.

Policy and Procedure Adherence

Full compliance with the procedural manuals and policies governing the customer service center is essential in this role. The incumbent must adhere to all specified procedures to ensure consistent, high-quality service and maintain operating standards established at Nahdi Medical Company.

Job Details and Location

This is a full-time position located in Jeddah, Mecca. The incumbent is expected to be onsite at the customer service center to provide the required support during the designated working hours.

Application

Qualified candidates who meet the above requirements are invited to apply for this role at Nahdi Medical Company.