Job description

• Responsible for overseeing the daily dispatch operation and assuring dispatch plan is in place for daily activities

• Assure the quality and quantity of goods dispatched is as per company CATRION standards and customer's agreed specification

• Responsible for ensuring that his/her team are fully trained in health and safety awareness and conduct themselves at all times in accordance with their training and reporting any hazards or incidents when such an event occurs

• Ensure compliances by the staff of the existing procedures and sees that they understood company objectives, policies and goals.

• Monitor inventory levels and collaborate with production and warehouse teams to align dispatch schedules with production output and order demand.

• Supervise dispatch staff, track performance metrics, resolve operational issues, and maintain effective communication with internal teams and customers regarding delivery status and concerns.

• Monitor and enhance dispatch portal activities to assure delivery of goods to customer as per the required quantities and quality

• Establishes and updates operating procedures to meet customers' and in-house demands

• Prepares and submit reports as per established schedules and procedures and constantly reports progress of the department.

• Receives and distributes operational communications and instructions to relevant supervisors and site teams for proper execution.

• Ensure proper documentation for all shipments, including invoices, delivery notes, temperature logs, and compliance records required for audits and traceability.

• Informs the Supervisor of any operational deviations that may impact service delivery, timelines, or quality standards.

• Completes daily activity and dispatch reports, highlighting operational performance, issues, and improvement opportunities.

• Handle customer complaints related to delivery issues, delays, or product condition, and implement corrective actions to prevent recurrence.

• Maintain and analyze dispatch data and prepare reports on delivery performance to support decision-making.

• Ensures accurate and timely data entry into catering and dispatch systems on a daily basis.

• Monitors communication channels between central dispatch, site kitchens, logistics, and service teams, intervening when corrective action is required.

• Acts as the coordination link between operations, logistics, and Red Sea Project stakeholders on matters such as schedule changes, location changes, and service scope adjustments.

Skills

• Strong coordination and communication skills to manage multiple sites, stakeholders, and shifting operational priorities.

• Ability to prepare, verify, and maintain dispatch checklists, logs, and daily activity reports with accuracy.

• Effective problem-solving skills to handle last-minute changes, service deviations, and urgent operational requests.

• Proficiency in using computer systems and MS Office (Excel, Word, email) for data entry, tracking, and reporting.

• Time-management and organizational skills to meet tight deadlines in a fast-paced project environment.