- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals, ensuring minimal downtime for users.
- Install, configure, and maintain operating systems (Windows, macOS, Linux) and application software, optimizing system performance.
- Perform regular system maintenance, including updates, patches, and security configurations, to safeguard against threats.
- Troubleshoot network connectivity issues, including Wi-Fi, Ethernet, and VPN, ensuring reliable access to resources.
Desired Candidate Profile
- High School Diploma or equivalent; Associate's or Bachelor's degree in Computer Science or related field preferred.
- CompTIA A+, Network+, or similar industry certifications demonstrating foundational IT knowledge.
- 2+ years of hands-on experience providing technical support in a corporate or educational environment.
- Proficiency in Windows and macOS operating systems, with basic Linux knowledge a plus.