Job description

The Waitress is responsible for delivering exceptional customer service by providing prompt, courteous, and professional food and beverage service to guests. The role ensures guests enjoy a memorable dining experience while maintaining the highest standards of hospitality, cleanliness, and operational efficiency in accordance with PATTIS standards.Key Responsibility Areas & ActivitiesGuest Service
- Welcome guests warmly and professionally upon arrival.

- Escort guests to their tables when required.

- Present menus and explain menu items, daily specials, and promotions.

- Ensure guests receive attentive and personalized service throughout their dining experience.
Order Taking & Service

- Accurately take food and beverage orders.

- Enter orders into the POS system promptly.

- Serve food and beverages according to company standards.

- Monitor dining tables and anticipate guest needs.

- Ensure timely delivery of orders and maintain service excellence.
Customer Satisfaction

- Address guest inquiries, concerns, and special requests professionally.

- Resolve minor guest complaints or escalate issues to supervisors when necessary.

- Follow up with guests to ensure satisfaction with food and service.

- Build positive guest relationships to encourage repeat business.
Operational Excellence

- Set up and prepare dining areas before service.

- Ensure tables, chairs, and service stations are clean and properly arranged.

- Assist in maintaining restaurant cleanliness and hygiene standards.

- Follow opening, closing, and shift procedures.
Cash Handling & Billing

- Present guest bills accurately.

- Process cash, card, and electronic payments according to company procedures.

- Ensure all transactions are recorded correctly.- Maintain accountability for assigned cash floats where applicable.
Food Safety & Hygiene

- Adhere to food safety, health, and hygiene regulations.- Maintain personal grooming and hygiene standards.- Report any safety concerns immediately.-  Ensure cleanliness of service equipment and dining areas.
Teamwork & Communication

- Coordinate effectively with kitchen and service teams.- Support colleagues during busy periods.- Participate in team meetings and training programs.- Contribute to a positive and professional work environment.
Brand Representation

- Represent PATTIS professionally at all times.- Maintain company service standards and values.- Promote a positive image of the company through excellent customer service.





RequirementsQualifications, Experience, Knowledge & Skills
Qualifications- High School Diploma or equivalent.

- Hospitality or Food & Beverage certification is an advantage.

Experience
- Minimum 1–2 years of experience in restaurants, cafés, hotels, catering, or hospitality operations preferred.
Knowledge
- Understanding of restaurant operations and customer service principles.
- Familiarity with POS systems.
- Basic food safety and hygiene knowledge.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma