SALES SUPERVISOR
JOB PURPOSE Ensure all cash van salesmen and down-market pre-sellers selling only to BCOregistered customers in a respective journey Plan (JP). All sales invoices,collection by cash and non-cash methods (SPOS, Bank transfers and cheques)are done only using HHC. RESPONSIBILITIES Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate productlaunches and engage the potential customers in relevant sales campaigns tobuild new relationships. Act as first point of contact for customer queries andcomplaints and resolve them, referring complex issues to others and ensuringthat the customer receives an appropriate response. Customer Needs Clarification Set clear objectives for each sales call or meeting; use standard materials tomake a presentation to the customer; and ask relevant questions to evaluate thecustomer's level of interest and to identify and respond to areas requiring furtherinformation or explanation. Sales Opportunities Creation Develop a personal network within the sales territory and represent theorganization at trade shows and other events to identify sales opportunities,promote the organization, and enhance its reputation. Sell Customer Propositions Identify the products or services that best meet the customer's stated needs, usepersonal expertise to propose quantities and product configurations, explain theselection to the customer, and invite the customer to make a purchase at thestandard price/terms and conditions of sale. Customer Relationship Management (CRM) Data Monitor team members' use of the CRM system, identifying and resolvingstandard issues and escalating them to a senior manager as appropriate. Promoting Customer Focus Collaborate internally and work as the customer champion in cross-functionalteams to build strong external customer relationships. Operational Compliance Maintain and renew a deep knowledge and understanding of the organization'spolicies and procedures and of relevant regulatory codes and codes of conduct,and ensure own work adheres to required standards. Or identify, within the team,patterns of noncompliance with the organization's policies and procedures andwith relevant regulatory codes and codes of conduct, taking appropriate action toreport and resolve these and escalating issues as appropriate. Performance Management Develop and propose own performance objectives; take appropriate actions toensure achievement of agreed objectives, using the organization's performancemanagement systems to improve personal performance. Or manage and reporton team performance; set appropriate performance objectives for direct reportsor project/account team members and hold people accountable for achievingthem, taking appropriate corrective action where necessary to ensure theachievement of team/personal objectives. Personal Capability Building Develop own capabilities by participating in assessment and developmentplanning activities as well as formal and informal training and coaching; gain ormaintain external professional accreditation, where relevant, to improveperformance and fulfill personal potential. Maintain an in-depth understanding oftechnology, external regulation, and industry best practices through ongoingeducation, attending conferences, and reading specialist media. Audit Compliance Carry out specified audit activities and draft reports of findings, includingrecommended corrective actions, for review. Sales Process Compliance Work within standard compliance systems and report simple noncomplianceissues. TASKS Ensure all salesmen compliance with 100% Journey plan every day Ensure Sales and collection done only to customers in the journey plan (JP) Ensure Sales and Collection is done only using HHCValidate sales and collection invoices in the market that are tagged as“suspicious” in the sales report Conduct account reconciliation (snap check) for each salesmen every monthalong with finance / HR representative (wherever applicable) covering; physicalstocks Vs system stocks, collection Vs deposit and validating at least 10 creditinvoices of each salesman Validate all required documents and create an account for new customers if thecustomer is part of the company’s Route to market (RTM) strategy Ensure to close / inactivate accounts of the customers that are closed forbusiness Coach new salesmen and conduct refresher sessions with existing salesmen onagreed standard operating procedures every month Random validation of sales & collection invoices using Supervisor TABConfirmation of statement of account with 10 customers every week andreporting the findings to channel manager Escalate any violation of SOP to line manager within 24 hours Develop strong relationships with all assigned customers Ensure all team members understand their role and comply with companypolicies Check receivables collections and deposits of the full amount as per thecompany policies. Continuous systems monitoring for the salesmen accounts (SAP/ BI/ SFA/Vxceed GPS Tracker). Keeping a track and maintenance of assets; (vehicles, Handheld devices,computers, printers, Freezers and chillers). Driving zero tolerance policy regarding reporting cases related to robbery,accidents and misuse of company funds and assets. BEHAVIORAL COMPETENCIES Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Forexample, digs deeply into customer feedback and drives the innovations that canenable the organization to better meet customers' future needs. Frequentlyadjusts approach to ensure customer needs are met and to improve service. Communicates Effectively Develops and delivers multi-mode communications that convey a clearunderstanding of the unique needs of different audiences. For example, listensattentively and takes an interest. Keeps others well informed; conveysinformation clearly, concisely, and professionally when speaking or writing. Ensures Accountability Holds self and others accountable to meet commitments. For example, tracksperformance and strives to remain effective, learning from both successes andfailures. Readily takes on challenges or difficult tasks and has reputation fordelivering on commitments. Self-Development Actively seeks new ways to grow and be challenged using both formal andinformal development channels. For example, creates a development plan thatstates clear goals and the tactics to achieve them. Gathers information on whereto focus. Makes efforts to apply new skills on the job. Financial Acumen Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data andmetrics relevant to the role. Draws rich insights from financial and quantitativedata. Adheres to relevant budgetary guidelines. SKILLS Customer-Focused Approach Works with full competence to orient the organization around delivering to thekey needs of customers. Typically works without supervision and may providetechnical guidance. Keeps customer at center of sale, Collaborates with customers, Elevates partnerinsights, Uses common terminology Initiates Compelling Sales Conversations Works with full competence to propose a mutually agreed-upon agenda to startsales conversations that offer value to the client. Typically works withoutsupervision and may provide technical guidance. Provides context for conversations, Proposes mutually valuable agenda,Leverages pre-call prep for partnerships, Confirms client understanding,Leverages pre-call prep, Adds value through perspective Knows the Buying Influences Works with full competence to accurately identify and understand the key buyinginfluences pertaining to an opportunity. Typically works without supervision andmay provide technical guidance. Closes Effectively Works with full competence to pre-plan, suggest, and confirm mutually beneficialcommitments that are appropriate and clear and that move the sales/clientrelationship forward. Typically works without supervision and may providetechnical guidance. Pre-plans for commitment, Closes calls with mutually beneficial commitments,Focuses toward mutual profitability Direct Sales Works with full competence to maximize the volume and value of sales madedirectly with clients and accounts. Typically works without supervision and mayprovide technical guidance. Expands the Service Works with full competence to grow the value of the account through cross-selland up-sell opportunities. Typically works without supervision and may providetechnical guidance. Communicates product/service advances, Develops a long-term strategy,Identifies cross-sell/up-sell business opportunities, Improves channelmanagement, Prioritizes time effectively
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