Job description

Job Summary We are seeking a Mid-Level Business Analyst – Retail Banking to support business transformation initiatives by gathering and analyzing business requirements, documenting functional specifications, and collaborating with business and technology teams to deliver innovative retail banking solutions.
The ideal candidate will have hands-on experience in Retail Banking products, strong analytical skills, and the ability to translate business requirements into functional solutions while supporting system implementations and enhancements.
Key Responsibilities:Business Analysis Gather, analyze, and document business requirements from Retail Banking stakeholders.
Conduct interviews and workshops with business users to understand business needs.
Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Process Flows.
Analyze existing business processes and recommend improvements.
Perform Gap Analysis between business requirements and existing systems.
Maintain requirements traceability throughout the project lifecycle.
Solution Delivery Work closely with Product Owners, Solution Architects, Developers, QA teams, and Project Managers.
Support solution design discussions.
Participate in Functional Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
Assist during production deployment and post-go-live support.
Validate delivered solutions against business requirements.
Retail Banking Domain Support business initiatives related to Retail Banking products such as: Current & Savings Accounts Customer Onboarding Digital Banking Mobile Banking Internet Banking Debit & Credit Cards Personal Loans Consumer Finance Payments & Transfers Customer Information Management (CIF) Stakeholder Management Collaborate with business users and technical teams.
Clarify functional requirements for development teams.
Support project meetings and requirement review sessions.
Ensure business expectations are reflected in delivered solutions.
Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or a related field.
5+ years of Business Analysis experience.
Experience in Retail Banking projects.
Strong analytical and problem-solving skills.
Excellent communication and documentation skills.
Required Banking Experience Experience in one or more of the following: Retail Banking Digital Banking Cards Customer Onboarding Payments Personal Loans Deposits Mobile Banking Internet Banking Technical Skills Experience with: BRD FRD User Stories Process Mapping BPMN / UML Jira Confluence Microsoft Visio SQL (Preferred) REST APIs (Preferred) Postman (Preferred) Preferred Experience Experience with one or more Core Banking platforms: Temenos Transact (T24) Finastra Oracle Banking Finacle Other Digital Banking Platforms Preferred Certifications CBAP (Preferred) PMI-PBA Agile BA Scrum Fundamentals

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma