Job description

Job Title: Area Manager - Specialty Coffee

Location: Riyadh, Saudi Arabia
Employment Type: Full-Time

About the Role

We are seeking an experienced and results-driven Area Manager to oversee the operations of multiple specialty coffee outlets across Riyadh. The ideal candidate will have a strong background in managing multi-unit coffee shop operations, driving business performance, and delivering exceptional customer experiences.

This role is responsible for ensuring operational excellence, maintaining brand standards, developing high-performing teams, and achieving sales and profitability targets across all assigned locations.

Key Responsibilities

• Manage the day-to-day operations of multiple specialty coffee outlets within the assigned region.
• Drive sales growth, profitability, and operational efficiency across all stores.
• Lead, coach, and develop Store Managers and outlet teams to achieve business objectives.
• Ensure consistent implementation of brand standards, customer service excellence, and product quality.
• Monitor key performance indicators (KPIs), prepare performance reports, and implement improvement plans.
• Conduct regular store visits to evaluate operations, customer experience, and compliance with company standards.
• Collaborate with Operations, Marketing, Supply Chain, HR, and Training teams to support business initiatives.
• Oversee staffing, employee development, succession planning, and performance management.
• Ensure compliance with food safety, hygiene, health & safety, and local regulatory requirements.
• Support new store openings, renovations, and operational improvement projects.
• Analyze market trends, customer feedback, and competitor activities to identify opportunities for growth.

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• 5-8 years of experience in multi-unit operations within the specialty coffee, café, or food & beverage industry.
• Minimum 3 years of experience as an Area Manager, District Manager, or Regional Manager.
• Experience with premium coffee brands or specialty café concepts is highly preferred.
• Strong leadership and people management skills with the ability to develop high-performing teams.
• Proven track record of achieving sales, operational, and financial targets.
• Excellent communication, coaching, and problem-solving abilities.
• Strong understanding of P&L management, budgeting, and operational KPIs.
• Fluency in English is required; Arabic is an advantage.
• Experience in the Saudi Arabian or GCC market is highly preferred.

Key Competencies

• Multi-Unit Operations Management
• Specialty Coffee Operations
• Sales & Business Development
• P&L Management
• Team Leadership & Coaching
• Customer Experience
• Operational Excellence
• Food Safety & Quality Compliance
• Performance Management
• Strategic Planning
• Problem Solving
• Stakeholder Management

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to join a growing specialty coffee brand.
• Career development and leadership growth opportunities.
• Dynamic, customer-focused, and collaborative work environment.

Ideal Candidate Background

We are looking for professionals with multi-unit management experience from specialty coffee brands, premium café chains, or established food & beverage companies. Candidates from brands such as Starbucks, Costa Coffee, Dunkin', Tim Hortons, Caribou Coffee, Half Million, Barn's Coffee, Address Coffee, Dose Café, EL&N, Coffee Bean & Tea Leaf, or similar specialty coffee concepts will be highly preferred. Those with a strong record of leading multiple outlets, improving operational performance, and driving business growth in the Saudi market will have a distinct advantage.

Preferred candidate

Years of experience

5+ years

Degree

Bachelor's degree / higher diploma