|
KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
|
|
Key Accountabilities
|
Key Activities
|
- Infrastructure Strategy & Leadership
|
- Develop and execute the unit’s strategic roadmap aligned with Elm’s technology direction and business objectives.
- Lead infrastructure modernization initiatives across on-premises and cloud environments.
- Ensure alignment between infrastructure capabilities and organizational growth requirements.
- Drive continuous improvement and operational excellence programs.
|
- Data Center Operations Management
|
- Direct and oversee all data center operations to ensure service availability and operational stability.
- Ensure effective capacity planning, environmental controls, and operational readiness.
- Monitor service performance and infrastructure reliability metrics.
- Lead initiatives to improve operational efficiency and service quality.
|
- Servers, Virtualization & AI Infrastructure
|
- Manage physical and virtual server environments and related platforms.
- Oversee infrastructure supporting advanced workloads including AI environments.
- Ensure systems performance, availability, and lifecycle management.
- Supervise implementation and maintenance activities.
|
- Storage, Backup & Data Protection
|
- Oversee enterprise storage solutions including SAN, NAS, and cloud storage platforms.
- Ensure robust backup, recovery, and disaster recovery capabilities.
- Maintain data protection strategies, retention policies, and secure file synchronization services.
- Ensure compliance with data protection and business continuity requirements.
|
- Cloud & Hybrid Infrastructure Management
|
- Manage operations across on-premises and cloud infrastructure environments.
- Ensure proper utilization and performance of cloud resources.
- Support implementation of cloud-related initiatives and services.
- Ensure compliance with cloud governance and security requirements.
|
- Projects, Initiatives & Transformation
|
- Lead execution of infrastructure-related projects and initiatives.
- Ensure timely delivery within scope and operational requirements.
- Coordinate with stakeholders to support implementation activities.
- Track progress and resolve issues impacting project delivery.
|
- Vendor, Contracts & Financial Management
|
- Manage vendors providing infrastructure services and solutions.
- Oversee contract execution and service delivery compliance.
- Handle escalations and ensure resolution of vendor-related issues.
- Support procurement processes and technical evaluations.
|
- Team Leadership & Capability Development
|
- Lead and manage infrastructure teams across multiple functions.
- Oversee team performance, workload distribution, and service delivery.
- Provide technical guidance and support to team members.
- Ensure team alignment with operational objectives and standards.
|
- Policies, Processes & Procedures
|
- Follow and enforce all relevant departmental policies, processes, and standard operating procedures.
- Ensure work is carried out in a controlled and consistent manner.
- Comply with safety, quality, and environmental policies.
|
- Information Security
|
- Ensure compliance with information security policies and standards.
- Maintain secure infrastructure environments and access controls.
- Support implementation of security controls and risk mitigation measures.
|