Job description

Find Your Shangri-La in Shangri-La 

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary:

The Executive Housekeeper at Shangri-La Jeddah is responsible for planning, organizing, directing, and controlling all housekeeping activities, maintaining the established standards of cleanliness, orderliness and attractive condition of the public areas and heart-of-the-house areas. By leading and managing all housekeeping operations to ensure exceptional cleanliness, presentation, and guest satisfaction in alignment with Shangri-La’s luxury hospitality standards. This role oversees guest rooms, public areas, laundry services, and back-of-house spaces, ensuring a consistently high-quality environment that reflects the brand’s commitment to excellence.

As an Executive Housekeeper, we rely on you to,

• Ensure smooth housekeeping operations on a daily basis.
• Lead the team and maintain a high standard of service.
• Lead, supervise, and motivate the housekeeping team, including supervisors, room attendants, and laundry staff.
• Maintain team performance and process flow.
• Oversee the maintenance of guest rooms and replenish room supplies. 
• Ensure quality assurance standards are met at all times.
• Ensure the quality of service delivered is compliant with hotel guidelines and policies. 
• Adheres to specified hygiene and personal appearance standards of the Hotel.
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues.

What we are Looking For:

• Has previous experience in a similar capacity from a luxury hotel preferably in GCC countries.
• Takes pride in being a hotelier.
• Enjoys interacting with people.
• Fully understands room operations.
• Must be detail-focused and guest-oriented.
• Has high proficiency in both written and verbal English
• Has strong interpersonal skills
• Continuously looks for ways to develop themselves as well as others.
• Is a friendly, helpful and trustworthy leader.
• Leads by example.
• Has no fear of new challenges.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth. 
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. 
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. 
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma