Job description

An exciting opportunity has arisen for an experienced Training Manager to join this expanding hospitality group leading the learning & development function across its growing portfolio of restaurants throughout the Kingdom of Saudi Arabia.

Based in Jeddah & reporting to senior leadership, this role offers the opportunity to build, shape & elevate the company's training department while establishing a best-in-class in-house Hospitality Academy that develops future leaders, strengthens operational excellence, & delivers exceptional guest experiences across multiple locations.

Requirements:

• Fluency in both verbal & written English essential

• This position requires regular travel throughout the Kingdom to support restaurant openings, operational teams & training initiatives.

• Proven experience as a Training Manager, Learning & Development Manager or senior position within a hospitality (F&B focused) or restaurant group.
• Multi-site hospitality or restaurant experience desirable
• Previous experience within the Middle East essential
• Demonstrated success in designing and implementing structured training programmes and leadership development initiatives.
• Passion for developing people and creating high-performing service cultures.
• Excellent presentation, facilitation and stakeholder management skills.
• Strong organisational and project management abilities.

Key Responsibilities

• Develop and implement the Group's Learning & Development strategy for the restaurant division.
• Design, launch & manage the company's in-house Hospitality Academy.
• Create structured onboarding programmes for all restaurant employees.
• Develop leadership pathways for supervisors, restaurant managers and future leaders.
• Deliver engaging training programmes focused on guest service, operational excellence, food & beverage knowledge and leadership development.
• Standardise training materials, SOPs and operational best practices across all restaurant brands.
• Partner with operational leaders to identify training needs and performance improvement opportunities.
• Develop digital learning content, training manuals and competency frameworks.
• Measure training effectiveness through operational KPIs, guest satisfaction and employee development metrics.
• Coach restaurant management teams to become effective trainers & mentors.
• Support new restaurant openings & expansion projects across Saudi Arabia.

Salary Package: Negotiable single expat package

Preferred candidate

Years of experience

5+ years

Degree

Bachelor's degree / higher diploma