Job Description – Operations Manager (Food & Beverage) – Saudi Arabia Job Title - Operations Manager – Food & Beverage (F&B) CINNABONDepartment - Operations
Job Purpose The Operations Manager is responsible for overseeing the day-to-day operations of multiple F&B outlets, ensuring operational excellence, profitability, customer satisfaction, compliance with Saudi regulations, and achievement of business objectives. The role focuses on driving sales growth, controlling costs, improving service standards, and leading high-performing teams.
Minimum 10 years of experience in the F&B industry. Previous experience as an Operations Manager within a food service or restaurant brand is required. Proven track record in managing multiple units, leading large teams, and driving sales and operational performance. Strong background in food quality, customer experience, cost control, and profitability management. Available to join as soon as possible.
Key Responsibilities Operations Management Manage daily operations across assigned restaurants, cafes, or F&B outlets. Ensure consistent implementation of company policies, SOPs, and brand standards. Monitor operational performance and take corrective actions where required. Conduct regular site visits and operational audits. Financial Management Achieve sales, profitability, and budget targets. Monitor P&L performance and implement cost-control measures. Analyze sales trends and identify opportunities to increase revenue. Control food cost, labor cost, and operating expenses. Team Leadership Lead, coach, and develop Restaurant Managers and outlet teams. Conduct performance reviews and succession planning. Ensure adequate staffing levels and workforce productivity. Foster a positive work culture focused on accountability and customer service. Customer Experience Ensure exceptional guest service standards across all locations. Address customer complaints and implement service improvement initiatives. Monitor customer feedback and satisfaction scores. Compliance & Quality Assurance Ensure compliance with Saudi labor laws, municipality regulations, food safety standards, and company policies. Maintain HACCP and food safety requirements. Ensure all licenses, permits, and certifications remain valid. Inventory & Supply Chain Management Monitor inventory levels and minimize wastage. Coordinate with procurement and suppliers to ensure product availability. Optimize stock control and inventory management processes.
Reporting & Analysis Prepare weekly and monthly operational reports. Track KPIs and present performance updates to senior management. Recommend process improvements based on operational data.
Key Performance Indicators (KPIs) Sales Growth %EBITDA / Profitability Food Cost %Labor Cost %Customer Satisfaction Score (CSAT) Mystery Shopper Score Health & Safety Compliance Score Staff Turnover Rate Inventory Variance %Operational Audit Score