Job Description

Roles & Responsibilities

Posted on Monday, 08 June 2026, 22 Dhu Al Hijja 1447 Apply by Saturday, 20 June 2026, 5 Muharram 1448 Location Department/Section Patient Relations Section -M Summary Manages, organizes and controls the operations of the Patients Relations Section. Serve as a patient/family advocate to ensure that patient care is deliver in a professional and courteous manner, respecting the dignity and rights of patients, families and employees. Essential Responsibilities and Duties • Observes patient satisfaction, suggestions, and complaints. Impacts onhow well patients' treatment is coordinated both internally and externally withother agencies. • Provides patients/ families with channels to share their feedbackrelated to their experiences. • Creates and maintain effective communication channels with other relatedDepartments to facilitate and resolve patients/ families concerns and requests. • Serves as a patient advocate and a central resource for informationconcerning patients rights and responsibilities. • Establishes and review internal policies and procedures to ensure patientrelation services are guide by written policies. • Conducts short/long-range planning for the Department in accordance withthe Hospital and Division s objectives/goals and implements the DepartmentPerformance Improvement (PI) Program in accordance with the Hospital s overall (PI)Plan. • Coordinates and communicates with all Chairmen of Medical Departments withregard to encountered difficulties or complaints in an effort to promotepatient satisfaction. • Enhances inter departmental communication and coordination in order toresolve problems and to develop method(s) for fact finding as related topatient s complaints, satisfaction and suggestion. • Ensures that patients and outside related agencies are provided withappropriate and timely feedback concerning complaints or enquiries. • Educates hospital-wide staff in regard to patients rights andexpectations. • Participates in designing and implementing the hospital-wide CustomerService Program and promotes the concept internally and externally as needed. • Follows all Hospital s relatedPolicies and Procedures. • Participates in self andothers' education, training and development, as applicable. • Performs other related dutiesas assigned.

Desired Candidate Profile

Education

Master s or Bachelor s Degree in Public Relation, Hospital Administration, or other related discipline is required.

Experience Required

Grade 11: Five (5) years of related experience with Master s, or seven (7) years with Bachelor s Degree, including two (2) years in a Senior/Supervisory capacity position is required. Grade 12: Seven (7) years of related experience with Master s, or nine (9) years with Bachelor s Degree, including four (4) years of (Grade 11) experience is required.

Other Requirements(Certificates)

Saudi National Only.