Job Description

Roles & Responsibilities

Key Responsibilities and Duties:

• Responsible for opening files for new patients.
• Responsible for making patient appointments (including cancellations and rescheduling).
• Responsible for registering patients upon arrival for appointment.
• Responsible for informing other members of healthcare team when walk-in patient arrive.
• Responsible for checking that all valid documents are current, available and scanned into the system including insurance approvals.
• Responsible for answering phone at their assigned desk/reception.
• Responsible for receiving and handling cash payments.
• Responsible for preparing and totaling all bills then handover to the Insurance and finance coordinator and accurate balance of all transactions carried out during the shift

Call Center Functions:

• Answering phone calls through call center line
• Transferring calls to relevant department
• Contacting physicians to confirm duties from OPD Calendar

Other duties as assigned within the scope of responsibility and requirements of the job.

Desired Candidate Profile

Skills and Abilities:

Must be able to clearly communicate with patients and their families, physicians and all other staff.

Experience:

0 2 years experience in a customer service related field preferable

Education:

Bachelor Degree in Business Administration or related field.

Language:

Excellent command of oral and written English and Arabic.

Licenses / Certifications:

N/A