Job Description

Roles & Responsibilities

About the Role: The Network & Communication Services Team Lead is responsible for leading and managing the three units under Network & Communication Services, including Network Infrastructure & Architecture, Voice & Communication Systems, and Wireless/WAN Management. This role ensures the design, implementation, and continuous improvement of a robust, secure, and scalable network infrastructure. The incumbent will manage service delivery across LAN/WAN, VoIP, and wireless networks to ensure high availability, performance, and alignment with organizational goals

Key Responsibilities:

Leadership & Strategy:

• Lead all functions under Network & Communication Services, aligning unit objectives with organizational IT and security strategies.
• Develop and maintain network roadmaps, ensuring scalability and adaptability to changing business needs.
• Supervise and mentor network engineering teams, fostering a culture of innovation and accountability

Voice & Communication Systems:

• Manage VoIP infrastructure, gateways, SIP trunks, and QoS.
• Maintain and improve call center/IVR platforms, voicemail, and call routing systems.
• Coordinate with vendors and internal teams to ensure reliability and performance of voice systems.

Wireless & WAN Management:

• Oversee deployment and maintenance of wireless access points and WAN connectivity.
• Optimize bandwidth usage and remote access solutions for performance and cost-efficiency.
• Monitor and troubleshoot WAN traffic for latency, congestion, and reliability issues.

Collaboration & Communication:

• Collaborate with IT Security, Technical Management, and Data Centre teams to ensure integrated infrastructure planning.
• Act as an escalation point for major network and communication incidents.
• Support incident response and troubleshooting with detailed root cause analysis and resolution strategies.

Compliance & Documentation:

• Maintain accurate documentation of network configurations, architecture diagrams, and operational procedures.
• Ensure compliance with industry standards, audit requirements, and internal policies.

Desired Candidate Profile

Qualifications:

Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Master s degree is an advantage.

Experience: 15+ years of experience in network and communication services, with at least 3 years in a team leadership or supervisory role.

Technical Skills: Proficiency in Cisco and similar network technologies.. Solid experience with VoIP systems (Cisco Call Manager, Genesys, etc.). Expertise in wireless technologies, WAN optimization, and network monitoring tools.

Certifications (Preferred): CCNP, CCIE, ITIL Foundation, or equivalent certifications.

Problem-Solving Skills: Strong analytical skills in diagnosing and resolving complex network. issues.

Collaboration & Communication: Proven ability to lead teams and communicate technical concepts clearly to diverse stakeholders.