We are searching for our client, a global Hotels company, a Restaurant Head Hostessto join their business inSaudi Arabia.

Position Title:

Restaurant Head Hostess

Position Type

Permanent/FTE

Start Date:

ASAP

Location:

Riyadh, Saudi Arabia - onsite work  

Contact:

Davor Molnar| +49(0)8923889863

Description:

The Head Hostess is responsible for overseeing the front-of-house operations and ensuring an exceptional dining experience for guests at the hotel's restaurant. Reporting to the Restaurant Assistant Manager/ Restaurant Manager, this role plays a crucial part in maintaining high service standards, managing the host team, and contributing to the overall success of the restaurant.

Responsibilities:

• Guest Experience and Team Management
  

  
  

  • Warmly greet and welcome guests, making them feel valued and appreciated from the moment they arrive.
    

    
    

  • Efficiently manage the seating of guests, ensuring optimal table utilization and minimizing wait times.
    

    
    

  • Monitor and maintain the ambiance and cleanliness of the restaurant's front-of-house areas.
    

    
    

  • Provide excellent customer service, address guest inquiries and concerns promptly, and escalate issues to the Restaurant Assistant Manager as needed.
    

    
    

  • Lead, train, and supervise the hostess team, ensuring they adhere to the hotel's service standards and provide consistent, attentive service.
    

    
    

  • Assist in scheduling and managing the host team's shifts, breaks, and time-off requests.
    

    
    

  • Collaborate with the Restaurant Assistant Manager and other departments to ensure seamless coordination and communication.
    

    
    

  • Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
    

    
    

  • Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.
    

    
    

• Operations and Administrative Support
  

  
  

  • Maintain accurate records of reservations, waitlists, seating assignments and guest preferences
    

    
    

  • Monitor table turnovers and dining times to optimize the flow of guests and maximize revenue.
    

    
    

  • Assist with inventory management and stock replenishment of front-of-house supplies.