Summary

Supervises and assist in performing a variety of functions to facilitate Hospital’s medical care services to Royalties and Protocol patients.

Essential Responsibilities and Duties

1. Assumes responsibilities in the absence of Assistant Director and represents the Department in all Hospital committees as assigned by Director of Protocol Affairs. 

 2. Assists with development, implementation, and revision of policies and procedures and computer systems related to Protocol Affairs. 
3. Coordinates and arrange special assignment of physicians, Nurses and other medical staff in providing medical assistance to VIP patients. 
4. Coordinates and ensure that there is enough coverage in all specialty areas in Protocol Clinics. 
5. Prepares and recommends plans in line with the mission, goals and objectives of the department. 
6. Directs staff in coordinating approved arrangements, preparations and specific details of the patient’s visits. 
7. Maintain strict patient confidentiality regarding names of patients, diagnosis, attending physicians, and all matters relating to the patient’s medical history treatment 
 8. Utilizes optimum communication skills with tact and diplomacy while dealing with patients or their representatives, either in person or when receiving telephone calls, to establish confidence and maintain best impressions. 
9. Supervises activities of Section staff. 
10. Prepares monthly, semi-annual and yearly reports based on the section activities. Maintains such records and establishes required files. 
11. Assists and coordinates with concerned departments in solving Protocol patient’s problems and taking appropriate actions.
Education

Master’s or Bachelor's Degree in Business Administration, Health Care Administration, or other related discipline is required.

Experience Required

Grade 11:Five (5) years of related experience including two (2) years in a seniority position with Master’s, or seven (7) years with Bachelor’s Degree of similar requirements is required. 

 Grade 12:Seven (7) years of related experience including four (4) years of Grade 11 experience with Master’s, or nine (9) years of similar qualifications with Bachelor’s Degree is required.
Other Requirements(Certificates)

Saudi NationalOnly