Job Description

Roles & Responsibilities

We're looking for a detail-oriented and customer-focused Order Taker to join our dynamic team in AlUla, Saudi Arabia. In this role, you'll be the voice of our organization, delivering exceptional service by accurately capturing and processing customer orders while maintaining the highest standards of professionalism and efficiency. Your enthusiasm, organizational skills, and commitment to accuracy will ensure every customer interaction is memorable and every order is executed flawlessly.

• Answer incoming orders promptly using proper telephone etiquette and professional communication standards
• Accurately record customer orders in the POS system, ensuring all details are captured correctly, including preferences, special requests, and any dietary restrictions or allergies
• Provide comprehensive knowledge of menu items, ingredients, preparation methods, pricing, and current promotions to customers
• Actively listen to customer needs and offer thoughtful recommendations to enhance their experience
• Upsell menu items and promote daily specials in a consultative and non-intrusive manner
• Coordinate seamlessly with kitchen and service teams to ensure timely preparation and delivery of orders
• Confirm order details, pricing, and estimated delivery or pickup times with customers
• Handle customer inquiries, special requests, and concerns with empathy and professionalism
• Verify billing accuracy and ensure proper posting of charges to customer accounts
• Maintain a clean, organized, and efficient order-taking workspace
• Participate actively in shift briefings, training sessions, and team meetings
• Ensure strict compliance with hygiene, safety, and organizational policies
• Analyze order patterns and provide feedback to support continuous improvement initiatives