The Job Summary The Parts Consultant is responsible for providing guidance and support on parts-related matters to customers, dealers, and internal teams; utilizing in-depth knowledge of Stellantis' parts portfolio to resolve complex parts inquiries, identifying solutions, and optimizing parts sales; collaborating with cross-functional teams to develop and implement parts strategies, enhancing parts catalogue accuracy, and enhancing customer experience.
Key Responsibilities / Accountabilities Sr #Technical / Job-Specific Competencies1Inventory Optimization & Operational Efficiency Analyse inventory levels using advanced software tools to ensure optimal stock availability that matches forecasted demand and minimizes overstock. Implement efficient stocking methods and reorder points to maintain a balanced inventory that reduces holding costs without risking stock outs. Coordinate with supply chain managers to streamline parts delivery processes, enhancing the speed and accuracy of inventory replenishment. Develop periodic inventory reports that provide insights into stock movement, usage trends, and forecasting accuracy, facilitating strategic inventory decisions. Engage with sales and service teams to align inventory levels with promotional activities and seasonal fluctuations, ensuring parts availability aligns with projected sales drives.2Parts Identification & Cataloguing Utilize Stellantis’s proprietary parts database to accurately identify and categorize parts, ensuring compatibility with specific vehicle models and configurations. Train other team members on navigating and using the parts catalogue efficiently to minimize errors in parts selection and ordering. Develop easy-to-use guides and reference materials for less experienced staff to help identify parts quickly and accurately. Possess a comprehensive knowledge of Stellantis genuine parts (Mopar for Chrysler, Dodge, Jeep, Ram; MOPAR for Fiat, Alfa Romeo) and their applications across various vehicle models in order to efficiently manage parts inventory, ensuring the right parts are readily available to meet dealership and customer needs.3Sales Support & Customer Consultation Provide expert advice to customers and service technicians on parts selection, including compatibility, advantages, and cost-benefit analysis. Maintain excellent communication with dealership service teams, parts departments, and Stellantis engineering teams. Clearly communicate technical information, findings, and recommendations to all stakeholders involved. Handle customer inquiries related to parts specifications, availability, and usage, ensuring clear and informative responses that enhance customer satisfaction. Participate in training sessions to stay updated on new parts technologies and aftermarket trends, maintaining expertise in modern automotive parts solutions. Assist customers in understanding the benefits of using OEM parts over aftermarket alternatives, emphasizing quality, warranty coverage, and long-term value. Initiate follow-up communications with customers to ensure parts satisfaction and to gather feedback for service improvements.


The Job Profile1Educational Qualifications Diploma in Automotive. Bachelor’s degree in Mechanical Engineering is a plus 2Professional Certifications Stellantis Aftersales / Parts Training 3Experience Minimum 3 years of experience in aftersales / parts operation4Languages Proficiency Fluency in English & Arabic languages