Job Summary
Responsible for all customer complaints related to the Ministry of Commerce and Investment (MCI).
Ensure timely completion and closure of MCI complaints.
Prepare and submit periodic reports related to MCI and customer complaints.
Follow up on customer complaints received through MCI and submit periodic reports.
Ensure all company locations respond effectively and within the specified time.
Close complaints in the CRM system after resolving them with concerned parties.
Provide the company with immediate updates regarding MCI regulations.
Ensure implementation of MCI regulations and updated laws across all company locations through periodic visits coordinated with head office management.
Represent the company before MCI and provide required assistance, explanations, and instructions.
Coordinate with Legal Affairs by submitting all complaint-related documents without interfering in legal procedures such as investigations or court representation.
Submit analytical reports on MCI customer complaints to management.
Submit product recall announcements when required.
Prepare and submit monthly achievement percentage reports related to MCI summons.
Provide concerned departments with required customer complaint statements through MCI e-services within the specified timeframe.
Submit escalation and communication reports to concerned authorities and branches via email.
Train and guide Complaints Coordinators.
Skills
Qualifications & Skills
Bachelor’s degree in Automotive Engineering or equivalent.
Minimum 5 years of administrative field experience.
Proficiency in computer systems, databases, and data analysis.
Strong communication skills with internal and external parties.
Ability to write and explain issues related to the Ministry of Commerce and Investment.
Ability to prepare official reply notes and letters for complaints received from MCI.
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