About Dräger safety:"Dräger" is a German company founded in Lübeck in 1889 by Johann Heinrich Dräger and Carl Adolf Gerling. Over time, Dräger has grown into a global leader in medical and safety technology, operating in over 190 countries, with around 50 of those having dedicated sales and service organizations. The company’s guiding motto is “Technology for Life”, reflecting its mission to protect, support, and save lives — whether in hospitals, industrial settings, rescue services, or hazardous environments. What Dräger Safety Offers Dräger Safety specializes in a wide portfolio of industrial safety and emergency response equipment, broadly covering:
Gas Detection Portable gas detectors (single-gas or multi-gas) for on-the-go monitoring Fixed gas detection systems for continuous monitoring of toxic, flammable or oxygen-deficient environments Complementary tools like gas detection controllers, wireless/connected systems and sampling tubes
Respiratory Protection Self-Contained Breathing Apparatus (SCBA) for firefighting, mining, rescue, etc. Supplied-air respirators, compressed air breathing systems, escape hoods, filtering and powered air-purifying respirators (PAPRs)
Personal Protective Equipment (PPE) Chemical protective suits, gloves, boots, helmets, eye/face protection, etc. Integrated hazard management solutions from head to toe safety (often combined with gas monitoring and breathing protection)
Firefighting / Rescue & Escape Firefighter breathing gear, escape and rescue breathing systems, and associated training solutions. Thermal imaging, firefighter helmets, in-mask displays and related technology (depending on region)
Training, Service & Maintenance Dräger offers the Dräger Academy — training programs for correct use, calibration, maintenance, and certification of their safety equipment. They also provide calibration, repair, site inspections, and safety consulting services.
Industrial Safety Solutions & Consulting Dräger supports customers with hazard assessment, risk analysis, safety consulting (e.g. leak detection, confined space measurement, shutdown services) to achieve “Vision Zero” — minimizing workplace accidents and exposures. They also provide tools and software (e.g. technical documentation, hazard substance databases, safety planning, calibration management)

About the Job:The Service & RSS Sales Manager in Saudi Arabia is responsible for• the development and the implementation of a Safety Service and a Rental- & Safety Services (RSS) strategy together with the Head of Safety which is in accordance with the global Safety Service & RSS strategy to ensure the development of the service and RSS business;• the acquisition of Service & Rental business as well as the planning and execution of the operational Service & Rental business to ensure the growth of the assigned business;• management of the Safety Service and leading the Safety Service Technicians and contracted personnel in close coordination with Sector Managers and/or Technical Sales Representatives and Customer Service Representatives to ensures the effective delivery of service and rental contracts;• the Net Sales and Global Gross Profit (GGP) of the assigned business.

Tasks and Responsibilities:Development and the implementation of a Safety Service and a Rental- & Safety Services (RSS) strategy
Identify installed base and analyze Safety Service & Rental opportunities based on customer needs and requirements.
Identify relevant trends in the market and translate these trends into strategy, actions and contracts. Implementation of SOPP according to the global service strategy.
Analyze competitors and competitors service strategies.
Development of a Safety Service and RSS strategy together with the Head of Safety.
Acquisition, planning and execution of the operational Service & Rental business
Monitors procedures and processes and implement appropriate measures; manages and ensure the progress and quality of the work and makes sure a continuous improvement process is established.
Maintains contacts with major accounts and opinion leaders of service in coordination with account managers to ensure the company’s maximum sales potential is realized.
Ensures that customer satisfaction is continuously developing positively.
Ensures needed service tools & inventory are available, safe and up-to date and fulfill all external and internal requirements.
Manages rental fleet inventory.
Assess and document revenue generating opportunities for new and already installed equipment together with associated sales tools and training programs in order to both train current Service engineers to take advantage of new opportunities.
Promoting and offering Draeger’s range of rental equipment in conjunction with the many on-site services provided by the company.
Management of the Safety Service and leading the Safety Service Technicians and contracted personnel
Transfers knowledge to employees with respect to service, pricing policy, financial, commercial and organizational aspects; ensures that employees are properly supported, trained and evaluated.
Serves as the primary liaison between sales, customer service and supply chain/logistics on the effective delivery of customer service.
Monitoring the capacities plan of the different geographical areas and prioritizing accordingly.
Optimizing the department’s business processes, with a focus on improving quality and efficiency, and safeguarding the technical knowledge of the Service and Training Technicians.
Monitoring the business process on the basis of key performance indicators, such as number of contracts, service contract yields, contract retention, new business acquired, rental fleet utilization and service engineer utilization.
Drive Net Sales and Global Gross Profit (GGP) & Legal representation
In coordination with the head of safety, sets the prices of the service products and solutions and rental contracts.
Establishes and controls annual budgets, individual and team targets and relevant forecasts.
Establishing the plan of service & rental costs per contract and converting this into action plans to achieve optimal efficiency.
Represents the service department towards authorities.
Reporting Relationships Head of Safety
Position Requirements Education/Qualifications Bachelor's degree or higher (Ideally with an Engineering and/or Business disciplines)
Related Experience 3-5 years of experience in a comparable position as a Service Manager, selling technical services, products and solutions In-depth knowledge of the oil & gas, petrochemical and chemical industry in Saudi Arabia Leadership skills & experience in leading service teams Ability to develop competitive advantage and pricing analysis, gather information and prepare proposals for customers. Project management
Skills, Special Competencies Equipped to represent company’s service and its users’ needs at all levels Comfortable in use and learning of service related IT tools Process orientated with strategic / solution orientated mindset Proficient knowledge of written and spoken English Experience in intercultural work environment Strong analytical thinking Team player