Job Overview
We are seeking a results-driven Hotel General Manager to lead the operations of a dynamic hospitality property in Saudi Arabia.
The successful candidate will be responsible for delivering exceptional guest experiences,
optimizing financial performance, and guiding a diverse team to achieve service excellence in a competitive market.
This role demands strategic leadership, hands-on operational expertise, and a strong focus on safety, quality, and revenue growth.
About the Company
Our organization operates premium hotel properties known for their commitment to guest satisfaction,
professional standards, and community involvement. We foster an inclusive culture, invest in employee development, and prioritize sustainable practices.
We are dedicated to creating memorable stays for guests while maintaining strong financial discipline and reputation in the market.
Key Responsibilities
- Provide strategic direction and leadership for all hotel departments, ensuring alignment with corporate goals and brand standards.
- Oversee daily operations to maximize occupancy, average daily rate, and revenue per available room while maintaining high service quality.
- Develop and manage the annual operating budget, forecast financial performance, and implement cost-control initiatives without compromising guest experience.
- Ensure compliance with health, safety, and security regulations, and uphold environmental and sustainability practices.
- Lead talent management efforts including recruitment, training, performance coaching, succession planning, and creating a positive workplace culture.
- monitors guest satisfaction metrics, responds to feedback, and implements service improvements to achieve top-tier guest ratings.
- Collaborate with sales and marketing teams to drive market growth, group business, and long-term client relationships.
- Maintain strong relationships with owners, investors, and brand partners; prepare and present regular performance reports.
- Ensure adherence to brand standards, service protocols, and standard operating procedures across all departments.
- Oversee revenue management strategies, pricing, distribution channels, and channel partners to optimize occupancy and profitability.
Qualifications and Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (إعداد جامعي) – Arabic/English bilingual preferred.
- Experience in hotel leadership roles; strong preference for prior General Manager or equivalent experience in a full-service property.
- Proven track record in P&L oversight, budgeting, and financial performance enhancement.
- Excellent interpersonal, negotiation, and conflict-resolution skills.
- Strong understanding of hotel operations, revenue management, sales, and marketing principles.
- Ability to lead, motivate, and develop teams in a fast-paced environment; dedicated to guest-centric service.
- Proficient in property management systems (PMS), point-of-sale, yield management, and reporting tools.
- Fluency in English; proficiency in Arabic is highly desirable.
- Availability to work across shifts, including evenings, weekends, and holidays as required.
Required Skills
- Strategic thinking and business acumen
- Operational excellence and process optimization
- Financial management and budgeting
- People leadership and development
- Guest-focused mindset with strong service orientation
- Analytical and problem-solving capabilities
- Communication and stakeholder management
- Adaptability and resilience in a dynamic hospitality environment
Benefits and Perks
- Competitive salary aligned with industry standards
- Performance-based incentives and bonuses
- Accommodation or housing allowance where applicable
- Healthcare and insurance coverage
- Paid time off and public holiday benefits
- Professional development opportunities and training programs
- Employee discounts on hotel stays and partner services