Duncan & Ross -
Saudi
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Duncan & Ross

Job Details

About the job CUSTOMER SUPPORT SYSTEMS ENGINEER

JOB RESPONSIBILITIES:



  • Snag list technical clearance upon System Project delivery to the client, until project close
  • Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
  • Laise with Project manager for the missing Hardware,
  • Minor configuration correction shall be done at site, and for major coordinate with Engineering team
  • Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
  • Responsible for customer support in all DCS related issues towards external and internal customers
  • Business opportunities creation from installed base
  • Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
  • Hands on experience of DCS systems configurations, database creation, testing & commissioning
  • Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
  • DCS System Troubleshooting experience.
  • Collect necessary information (logs, traces) for further investigation.
  • Creation of L3 cases and follow up with COE

KEY QUALIFICATIONS:



  • Degree in Electrical, Electronics Engineering, or related discipline
  • 5-10 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols
  • Ability to discuss and communicate with all stakeholders internal/ external.
  • Ability to define problems, collect relevant data, establish facts and draw valid conclusions.
  • Strong Knowledge of GE / ALSTOM DCS System
  • Autonomously perform System database configuration
  • Autonomously perform DCS testing and commissioning and snag clearance
  • Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views
  • Comprehensive understanding of Substation operation and processes
  • Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols
  • Ability to quickly understand and correct problems on site and drive correction actions/processes.
  • KSA Car Driving license – Expected travels withing Kingdom
  • Most of work will be on sites
  • Knowledge of Siemens, ABB, Copa-data systems will be added advantage.
  • Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues.
  • Knowledge of Arabic language (Preferred)
  • Strong written & verbal communication skills with both internal and external stakeholders (Preferred)
  • Candidate with proactive work style, self-motivated, creative, high energy
  • Strong problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability


VERTICAL



ENGINEERING






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