Job description

Company Description

CPTIT is your trusted source in IT and Communications ,CPTIT serving a wide array of industries around Saudi Arabia by providing them with the latest Software solutions ,IT consultations, Network solutions and Manage services

Role Description

This is a full-time on-site role for a Technical Support Technician based in Riyadh.

The role involves:

• Provide 1st & 2nd level technical support to users.
• Troubleshoot hardware, software, and network issues.
• Install and configure computers, operating systems, and applications.
• Manage user accounts and access rights.
• Log and resolve incidents according to SLA.
• Support users on-site and remotely and maintain basic documentation.

Skills

Qualifications:

Bachelor’s degree or Diploma in IT, Computer Science, or related field.

2–3 years experience in Technical / IT Support.

Experience in 1st & 2nd level support.

Good knowledge of hardware, Windows OS, and basic networking.

Familiar with Active Directory and ticketing systems.

Ability to troubleshoot and resolve technical issues efficiently.

Good communication and customer service skills.

Good command of English.

Ability to work under pressure and meet SLA timelines.