Job Overview:

We are seeking an experienced Contact Center IT Specialist with a strong background in telecom systems and project implementation. The ideal candidate will possess extensive development, configuration, and support experience with large contact center platforms.

Key Responsibilities:

• Lead project implementation for contact center solutions.
• Develop, configure, and support IVR systems and related technologies.
• Collaborate with cross-functional teams to ensure seamless operations within the contact center.
• Utilize various technologies to enhance the performance and functionality of the contact center platform.

Skills

Qualifications:

• Academic Qualifications:
• Bachelors degree in IT or a related field (preferred); Masters degree is a plus.
• Experience:
• 8+ years of experience in relevant activities as described in the position.
• Telecom contact center experience is highly beneficial.
• Past experience working in a Network Operations Center (NOC).
• Proven project implementation leadership experience.
• Extensive development, configuration, and support experience with a large contact center platform.
• 2-5 years of IVR development experience.
• 2-5 years of J2EE and VXML development experience.

Technical Skills:

• Experience with one or more of the following: MySQL, Tomcat, Groovy, Thymeleaf, Bootstrap, TypeScript, jQuery, SQL.
• Industry Certifications like Genesys Specialist are highly desirable.