YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

 
Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
 

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose  

      Courier – Pickup & Delivery ( PUD ) for DHL Express, Your Role is to

• Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer
• Prepare Debrief report at end of each working day. Complete all required paperwork for all collected Shipments.
• Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
• Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
• Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
• Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.

Your Tasks:

• Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.

Communications

• Ability to communicate in most effective manner with customer and colleagues in the company. Convey clear and precise information to customers.

Department

·         OPERATION

Reports To

Competencies

Planning Organizing

·         Establishing a course of action for self and others to accomplish goals. keeping track of progress and ensuring follow-up and flexibility with other given task, primarily on Pickups and Deliveries.

Communication

·         Ability to communiate verbally and theritcally in most affective manner. Understand and convery message to others in clear and preceisly.

Teamwork

·         Working effectively within the team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole, Support and help others in performing their jobs efficiently. Must be flexible with other given task by the Team Leader and Supervisors.

Problem / Complexity Process

·         Think systematically and logically to resolve problems by using different alternative with care keeping in mind previous experience or knowledge.

 Major Challenges

• Meet the connection cut-off time for outbound material.
• Perform accurate checkpoint scanning for pickup and deliveries to create proper visibility in the network.
• Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
• Dealing with unhappy customers
• Time pressured due to peak business hours and customer requirements

Your Profile:

Technical Knowledge/Skills

·         Good in English (written and spoken).

·         Good local and international geographical knowledge.

• Scanner usage and its functions.
• Education: A High school diploma or equivalent is required.
• Experience at least 2 years’ experience working as courier ( Optional )
• Physical Fitness: Ability to handle and lift packages of varying weights (up to 30 kg) and to be physically active for extended periods.
• Customer-Focused: A genuine passion for customer satisfaction and a friendly, approachable personality.
• Reliability & Punctuality: A strong sense of responsibility, with an excellent record of punctuality and attendance.
• Team Player: Ability to work effectively both independently and as part of a team.

Our Offer:

·         Strong career support in an international environment.

·         Great culture and colleagues.

·         Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!