Position Overview:The Sales Executive is responsible for generating new business opportunities and managing client relationships within the freight forwarding and logistics sector. This role requires strong communication, negotiation, and organizational skills to ensure revenue targets are met while maintaining high customer satisfaction.
Key Responsibilities:
Business Development
Identify and pursue new business opportunities in Air, Ocean and Land freight services. Develop and maintain a healthy sales pipeline through continuous prospecting.
Client Relationship Management
Build and nurture strong relationships with existing and prospective clients. Conduct regular client visits, presentations, and business reviews to promote service offerings.
Sales Operations Coordinate with the pricing and operations teams to prepare and submit quotations on time. Actively follow up on proposals and close sales deals efficiently.
Internal Coordination Liaise closely with operations, documentation, and customer service teams to ensure smooth execution of shipments and proper job closures.
Customer Service & Issue Resolution Address customer inquiries, complaints, and service-related issues promptly and professionally.
Reporting & Compliance Submit regular sales reports, activity updates, and work-related notifications to the line manager. Ensure timely submission of invoices and follow up on collections within agreed credit terms. Ensure accurate and timely submission of KYC and legal documents to the accounts team.
Required Skills & Competencies:Strong knowledge of freight forwarding and logistics services. Excellent communication, presentation, and negotiation skills. Ability to work independently with a high level of accountability. Proficiency in CRM tools and Microsoft Office Suite is a plus.
Performance Metrics:Achievement of assigned sales targets (Monthly/Quarterly/Annual). Client acquisition and retention rate. Timeliness of quote submissions and job closures. Collection efficiency and documentation compliance.