Job Description:We are looking for a skilled Senior IT Technical Support professional to join our team in Jeddah.
Key Responsibilities:Install, configure, test, and maintain Windows servers, NAS, printers, and related networking equipment. Design, implement, and manage LAN/WAN, Wi-Fi networks, and VPNs. Monitor scheduled jobs, computer output, and system logs for accuracy and errors. Perform critical data backups and secure data according to established procedures. Install firmware and security updates on servers, printers, and networking equipment. Configure and maintain Microsoft Active Directory or Azure environments. Install, configure, and maintain IPS/IDS, Firewalls, Antivirus, Anti-Spam, and Anti-malware solutions to ensure maximum network protection. Maintain Unified Communications, VoIP systems, and related platforms. Maintain data for redundancy and assist with remediation based on test findings and risk assessments. Log and manage hardware/software issues, coordinate repairs, and escalate complex issues when necessary. Assist with software upgrades and installations. Create scripts for automation of routine tasks. Receive technical support requests via phone, email, or ticketing system and provide professional, prompt responses. Diagnose technical issues related to hardware, systems, or software and provide effective solutions. Set up user accounts and manage permissions in accordance with company policies. Document support requests, procedures, and solutions to ensure service quality and improve future performance. Offer guidance and support to users on effective use of systems and technical tools. Conduct regular security audits and vulnerability assessments. Develop and maintain disaster recovery plans and backup procedures. Perform other IT-related duties as required to maintain overall IT infrastructure and network security.
Requirements:Saudi national. Diploma or higher in Information Technology, Computer Science, or related field. Minimum of 5 years of relevant IT experience. Strong knowledge of Windows servers, networking, LAN/WAN, Wi-Fi, VPNs, Active Directory, and Azure. Experience with IPS/IDS, Firewall, Antivirus, Anti-Spam, and Anti-malware solutions. Proficient in troubleshooting hardware, software, and networking issues. Excellent problem-solving, communication, and teamwork skills.