Role Summary
The Service Provider Concierge is the primary point of contact for our service partners, ensuring seamless onboarding, daily coordination, and high service standards. Success in this role means reliable provider performance, fast issue resolution, and strong partner relationships that directly elevate customer experience.
Responsibilities
- Serve as the main liaison between service providers and the platform
- Onboard, support, and guide providers to meet operational standards
- Monitor service quality, availability, and response times
- Resolve provider issues quickly to ensure uninterrupted service
- Collect feedback and identify opportunities to improve provider experience
Qualifications
- Strong communication and relationship-management skills
- Experience in operations, customer support, or partner management
- Highly organized with strong problem-solving ability
- Comfortable working in a fast-paced startup environment
- Proficient with digital tools and platforms
Skills
Booking Management
Time Management
Computer
English
Arabic