IT Support monitors and maintains the company network and computer systems, installs and configures hardware and software and solves technical issues as they arise. Working hours can be general or shift work.

Responsibilities:

• Administer Microsoft 365 (users, emails, Teams, SharePoint, OneDrive).
• Apply and monitor Office 365 security (MFA, Defender, compliance).
• Set up and maintain network devices (switches, routers, Wi-Fi, VLANs, VPNs).
• Manage FortiGate firewall – rules, VPNs, and internet security.
• Support and maintain IP phone systems (PBX/VoIP).
• Monitor and manage CCTV systems and recordings.
• Install, update, and monitor antivirus and endpoint protection.
• Manage software licenses, subscriptions, and renewals.
• Perform regular system backups and updates.
• Troubleshoot and resolve IT support requests for users.
• Selecting, purchasing, installing, and configuring computers, hardware software, printers and scanners
• Configuration and maintenance of Networks, Servers, and surveillance cameras
• Management of data backups
• Management of external service providers (domain/emails/website hosts)
• Technical support and training for internal users
• Management of firewalls and overall system/data security
• Follow-up of new technologies

Skills

• Good hands-on knowledge of:
• Networking and firewalls (FortiGate preferred)
• Office 365 administration and security
• IP phones and CCTV systems
• Windows and general IT support
• Knowledge of Server architecture and proven experience in Servers management
• Proven experience in Windows server operating systems
• Proven experience in server backup management
• Proven experience in Network Troubleshooting
• Knowledge of PC Architecture
• Proven experience in operating Windows and other operating systems.
• Proven experience in Microsoft 365 and associated tools (office, SharePoint, team, …)
• Proven experience in surveillance cameras management
• Ability to stick to deadlines
• Ability to priorities and delegate
• A keen eye for details