We are seeking a dedicated Call Center Representative to join our dynamic team in Riyadh, Saudi Arabia. This role is critical in delivering exceptional customer service and support to our clients. The ideal candidate will exhibit strong communication skills, a commitment to problem-solving, and the ability to thrive in a fast-paced environment. As a Call Center Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our company.

Responsibilities:

1. Manage inbound and outbound calls efficiently, ensuring a high level of customer satisfaction.
2. Provide accurate information regarding products and services to customers.
3. Resolve customer complaints and issues promptly, utilizing effective problem-solving techniques.
4. Document customer interactions and maintain detailed records of inquiries and resolutions.
5. Collaborate with team members and other departments to enhance service delivery and customer experience.
6. Stay updated on product knowledge and company policies to provide accurate information.
7. Assist in training new team members on call handling procedures and customer service best practices.
8. Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
9. Participate in team meetings and contribute ideas for process improvements.

Preferred Candidate:

1. Excellent verbal and written communication skills in both English and Arabic.
2. Strong interpersonal skills with the ability to engage effectively with diverse customers.
3. Proven experience in a customer service or call center role is preferred.
4. Ability to work under pressure and manage multiple tasks simultaneously.
5. Detail-oriented with strong organizational and time-management skills.
6. Proficiency in using call center software and CRM systems.
7. Positive attitude and a willingness to learn and adapt to new challenges.
8. Strong problem-solving skills with a customer-centric approach.
9. Ability to work flexible hours, including evenings and weekends, as needed.

Skills

• Communication Skills: ENGLISH is a must. Exceptional verbal and written communication skills are essential for effectively engaging with customers and addressing their needs.
• Problem-Solving Abilities: The ability to analyze situations, identify issues, and provide effective solutions is crucial in a call center environment.
• Customer Service Orientation: A strong commitment to providing excellent customer service and ensuring customer satisfaction is vital for success in this role.
• Technical Proficiency: Familiarity with call center software, CRM systems, and basic computer skills are necessary for managing customer interactions efficiently.
• Time Management: The ability to prioritize tasks and manage time effectively is important to meet performance metrics and handle multiple calls.