About The Job: The Cloud Kitchen Operation Specialist is responsible for overseeing the daily operations of one or more delivery-only kitchens (cloud kitchens). The role ensures smooth production, timely delivery, food quality, hygiene, cost control, and operational efficiency across all brands operating from the kitchen facility. The specialist acts as a bridge between kitchen staff, delivery platforms, and management to ensure optimal performance and customer satisfaction. Key Responsibilities
- Oversee daily kitchen operations, ensuring smooth workflow and adherence to standard operating procedures (SOPs).
- Coordinate between chefs, kitchen staff, and delivery aggregators (e.g., HungerStation, Jahez, Toyou, The Chefz, Ninja).
- Monitor order volumes, preparation times, and delivery metrics to ensure on-time performance.
- Maintain equipment and kitchen infrastructure; ensure timely maintenance and compliance with safety standards.
- Implement and enforce food safety and hygiene protocols according to local regulations.
Qualifications & Skills
- Experience in fast food restaurant operations
- Experience in working with aggregators
- Good communication skills
- Good English language