KEY ACCOUNTABILITIES & ACTIVITIES :

• End User Support

1. Provides end user technical support to the organization’s employees and outsourced contractors.
2. Installs, configures, and troubleshoots all club related IT systems.
3. Configures and resolves issues with hardware, conducts minor repairs where possible, and coordinates with hardware vendors and follow-up as required to coordinate maintenance and repair requirements.
4. Connects and configures all IT Infrastructure devices to provide connectivity for end users and systems at Armah clubs.

• IT Infrastructure Management

1. Liaises with telecommunications and data providers to acquire and install the necessary connections required to ensure stable and secure operation at Armah clubs.
2. Assists in the maintenance of specialized server software (i.e., center management systems, smart lockers system, telephone systems, electronic devices, access control, etc.), as needed.
3. Investigate, attend, and report user complaints in compliance with the Armah IT policies and procedures.
4. Provide support, including procedural documentation and relevant reports.
5. Test and evaluate new technologies.
6. Ensure effective utilization and preserve the IT assets. 

Skills

• Knowledge / Skills 

1. Knowledge of Microsoft operating system and office productivity products required.
2. Microsoft/Cisco professional certification an advantage.
3. Ability to diagnose and troubleshoot basic technical issues.
4. Excellent problem-solving and communication skills.

• Education / Certifications 

1. Minimum of bachelor’s degree in computer science/engineering required or 2-year vocational degree with relevant experience.
2. Microsoft Certified Professional (MCP) certification advantageous
3. Microsoft Certified System Engineer (MCSE) or Microsoft Certified System Administrator (MCSA) advantageous ITILv4 

• Experience

4 – 6 years experience in a technical support role