Role:
To supervise daily reception and ticketing operations at Corallium, ensuring efficient guest service, smooth ticket sales, and accurate transaction handling. The role ensures all front-line staff adhere to service standards, manage visitor flow effectively, and maintain a welcoming environment that reflects Corallium ‘s exceptional guest experience values
Responsibilities:
- Supervise ticketing and reception teams to ensure timely guest service and smooth entry processes
- Monitor daily ticket sales, cash handling, and system transactions to ensure accuracy and compliance.
- Oversee visitor flow during peak and off-peak hours, optimizing staffing and counter coverage
- Resolve guest issues or complaints promptly and professionally.
- Ensure alignment with pricing, promotions, and ticketing policies as approved by management
- Coordinate with Visitor Experience and Operations teams for group visits, events, or VIP arrivals.
- Train and support new team members in guest service, ticketing systems, and safety procedures
- Conduct daily briefings and prepare shift schedules in coordination with the Manager – Visitor Experience
- Generate daily and weekly sales or attendance reports as required.
- Ensure reception and ticketing areas are presentable, clean, and fully operational at all times
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Job Requirements
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Academic Qualifications
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Diploma or Bachelor’s degree in Hospitality, Business Administration, or related field.
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Years of Experience
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Minimum 4–6 years of experience in ticketing or visitor reception, preferably within hospitality, leisure, or tourism sectors.
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Other Requirements
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Prior supervisory experience in a customer-facing environment is preferred.
Knowledge of ticketing systems and POS platforms.
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