|
Job Responsibilities
|
|
1. Provide first and second-line support for hardware, software, and network-related issues.
|
|
2. Monitor performance of IT infrastructure, including routers, switches, servers, and wireless systems.
|
|
3. Ensure daily backups are completed, tested, and documented appropriately.
|
|
4. Maintain uptime for critical systems including POS, ticketing, access control, and guest Wi-Fi.
|
|
5. Configure and deploy devices (laptops, tablets, printers) for staff and operational teams.
|
|
6. Enforce IT policies, user access controls, and data protection measures.
|
|
7. Support implementation and testing of new applications and system upgrades.
|
|
8. Troubleshoot system outages and coordinate with external vendors for resolution.
|
|
9. Maintain inventory and asset tracking logs for all IT hardware and software licenses.
|
|
10. Support integration of digital signage, sound systems, and AV setups for events.
|
|
11. Provide IT orientation and support for new staff during onboarding.
|
|
12. Monitor helpdesk system, ensure timely resolution, and escalate recurring issues.
|
|
13. Document standard procedures and keep IT manuals up to date for business continuity.
|
|
14. Participate in planning for disaster recovery and cybersecurity response scenarios.
|
|
15. Provide first and second-line support for hardware, software, and network-related issues.
|