• Manage inbound and outbound calls in a timely manner.
• Provide accurate information to the caller, catering to all the necessary inquiries.
• Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
• Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

• Previous experience in a customer support role.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Showing high efficiency along with handling several tasks in the daily routine.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Portraying a positive outlook towards suggestions from the management related to required improvements.
• English proficiency
• Working hours: 6 working days