• Oversee the operations departments of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Ensure all departments are functioning efficiently and effectively.
• Implement and monitor operational policies and procedures to maintain high standards of service and guest satisfaction.
Team Leadership and Development:
• Lead, mentor, and develop Operation department heads and their teams.
• Conduct regular performance reviews and provide feedback to enhance employee performance.
• Foster a positive and collaborative work environment.
Guest Experience:
• Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
Financial Management:
• Oversee budgeting, forecasting, and financial planning for the operational departments.
• Monitor and control operational expenses to maximize profitability.
• Analyze financial reports and implement strategies for revenue growth.
Skills
- Strong leadership and team management abilities
- Excellent communication and negotiation skills
- Ability to analyze sales data and market trends
- Proficiency with CRM software and Microsoft Office Suite
- Problem-solving and conflict resolution skills