• Answer inbound calls as well as assist customers who have specific inquiries related to different departments of the company or its affiliates.
• Perform different types of outbound calls depending upon the requirements like providing appointments, telemarketing, surveys, reminders etc.
• Build customer’s interest in the services and products offered by the company.
• Provide personalized customer service of the highest level.
• Update and maintain the existing databases/system with customer’s current information.
• Updating IVR Recordings in cases of Promotions/Offers/Price Change/others if required.
• Other duties as assigned.

Skills

• Basic computer knowledge/technological skills- adept in using search tools, browsers and also email features; familiarity of CRM solutions.
• Good verbal and oral communication skills- fast and correct typing.
• Ability to comprehend, capture as well as interpret basic customer information.
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Punctuality.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments.
• Analyze the various parts of a problem properly and develop logical solutions.
• Quality management- Look for means of improving as well as promoting quality.
• Ability to make efficient use of resources.
• Ability to work well as part of a team.
• Pleasant and friendly mannerism. Treat people with respect.
• Good social skills.
• Ability to meet tight deadlines.
• Attention to detail.
• A sound knowledge of telephone etiquette