Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance

Responsibilities:

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshoot system and network problems and diagnosing and solving hardware/software faults

Replacing parts as required

Provide support, including procedural documentation and relevant reports

Follow diagrams and written instructions to repair a fault or set up a system

Support the roll-out of new applications

Setting up new users' accounts and profiles and dealing with password issues

Respond within agreed time limits to call-outs

Work continuously on a task until completion (or referral to third parties, if appropriate)

Prioritize and manage many open cases at one time

Working technical knowledge of network and PC operating systems, including [Windows Workstations, Windows Servers, Vmware, LInux].

Extensive application support experience with [IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents ( Remote Admin, Remote Assistance, Desktop remote Connection), Exchange Clients( MS Outlook, Outlook Express, Outlook WEB Mail) VPN client connections, Client Firewalls…].

Working technical knowledge of current network hardware, protocols, and standards, including [ADSL Modems and Routers, Indoor and Outdoor Wireless AP, Switches, Patch Panels; Printers, Different Types Scanners TCP/IP protocol and Related Commands (Telnet, ping, Tracert, route, IPConfig, netstat) POP3, SMTP, DHCP,].

good knowledge in CCTV systems installing , repairing , troubleshooting ( hardware / software ) 

Preferred Candidate:

working in multi sites

Strong problem-solving skills and attention to detail.

Excellent verbal and written communication abilities.

Ability to work independently and as part of a team.

Proactive attitude towards learning new technologies.

Customer-focused approach with a commitment to service excellence.

Adaptability to changing priorities and environments.

Experience in a fast-paced IT support environment.

Strong organizational skills and ability to manage multiple tasks.

Willingness to work flexible hours if needed.

Ability to handle stressful situations with professionalism.

Skills

• Proficiency in Windows and Linux operating systems.
• Experience with network troubleshooting tools and techniques.
• Knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
• Strong understanding of hardware components and peripherals.
• Familiarity with help desk software and ticketing systems.
• Excellent interpersonal skills for effective user support.
• Ability to document technical procedures clearly.
• Basic knowledge of cybersecurity principles.