Job Purpose
- Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
Responsibilities include but are not limited to :
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshoot system and network problems and diagnosing and solving hardware/software faults
- Replacing parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
Language:
Skills
- Working technical knowledge of network and PC operating systems, including [Windows Workstations, Windows Servers, Vmware, LInux].
- Extensive application support experience with [IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents ( Remote Admin, Remote Assistance, Desktop remote Connection), Exchange Clients( MS Outlook, Outlook Express, Outlook WEB Mail) VPN client connections, Client Firewalls…].
- Working technical knowledge of current network hardware, protocols, and standards, including [ADSL Modems and Routers, Indoor and Outdoor Wireless AP, Switches, Patch Panels; Hp Laser and DeskJet Printers, Different Types Scanners TCP/IP protocol and Related Commands (Telnet, ping, Tracert, route, IPConfig, netstat) POP3, SMTP, DHCP,].