- It is playing a crucial role in delivering first-line technical assistance to employees across Alansari Holding Company and its subsidiaries. This role involves diagnosing and resolving hardware and software issues, ensuring seamless IT system maintenance, and fostering effective communication between users and IT teams. The technician is tasked with swiftly addressing technical challenges, escalating complex problems when necessary, and providing ongoing support for the IT infrastructure to guarantee smooth and uninterrupted daily operations. By ensuring efficient resolution of IT-related concerns, the technician helps maintain a productive work environment across the organization.
Skills
Technical Competencies ˗ Operating Systems Support ˗ Hardware Support ˗ Networking Fundamentals ˗ Software Support ˗ Remote Support Tools ˗ Security Awareness ˗ Troubleshooting Methodologies ˗ Backup and Data Recovery ˗ Mobile Device Support ˗ Cloud Services ˗ Scripting and Automation (Optional bu