Formal Education:
- Include any specialized education and qualifications needed to do the job.
- Degree or Diploma in Information Technology field
- Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Work Experience:
- Clarify the minimum years of total work experience and other relevant work experience required to do the job
- A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles.
- Minimum of two (2) years of managerial experience.
- Experience in F&B is a must.
Skills and Knowledge:
- Include any specialized skills or knowledge needed for the job.
- Experience with Hospitality related applications and or systems (Oracle ERP, POS, Inventory Back Office, PBX, CRM, revel system).
- In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Job Area and targeted key results area (KRA):
- Responsible for smooth functioning and co-ordination of vendors for ERP, Internet, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
- Ensuring implementation of Policy & Procedures for the IT Department and for the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Monitors and maintains proper inventory of hardware and software license.
- Keep updated with latest hospitality technology and cyber security risks on a regular basis and Present business cases to senior directors on new IT projects
Skills
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